Refund and Returns Policy

Service Booking Terms & Conditions

By booking a service appointment with Rapid Cold Airconditioning Pty Ltd (“Rapid Cold”) and paying the $100 booking deposit, you acknowledge and agree to the following terms and conditions.

1. $100 Booking Deposit

A $100 booking deposit is required to secure your service appointment.

The deposit is not an additional charge and will be credited towards the final invoice associated with your booking.

If our technician attends the property and carries out an inspection, diagnosis or service, the $100 deposit will be applied towards the applicable service charges.

2. If You Decide to Replace the System

If, following our technician’s assessment, you decide that repairing the existing system is not worthwhile and proceed with a replacement or new air conditioning system through Rapid Cold, your $100 deposit will be transferred and credited towards the final invoice for the replacement installation.

This means the $100 you have already paid will not be lost simply because you choose to replace rather than repair the system.

3. Cancellation & Rescheduling

We understand that plans can change.

Bookings cancelled or rescheduled with more than 24 hours’ notice will not incur a cancellation fee. Your $100 deposit may be refunded or transferred to another appointment.

Bookings cancelled or rescheduled within 24 hours of the scheduled appointment time will incur a $50 cancellation/rescheduling fee.

Where applicable, the $50 fee may be deducted from the $100 deposit, with the remaining balance refunded or transferred to a rescheduled appointment.

4. Technician Already Dispatched or Attended

Once a Rapid Cold technician has been dispatched to your property or has arrived at the property, the booking will be considered to have commenced.

If you cancel the appointment at this stage, are no longer available, or decide not to proceed with the scheduled service, the $100 deposit may be applied towards the reasonable costs associated with the attendance and may not be refundable.

5. No Access / Customer Not Available

Please ensure that an authorised person is available at the property at the agreed appointment time and that our technician has safe and reasonable access to the equipment requiring service.

If our technician is unable to gain access to the property or equipment, or no authorised person is available, the appointment may be treated as a late cancellation and the applicable cancellation or attendance fee may be charged.

6. Service & Diagnostic Charges

The $100 payment is a booking deposit only and does not represent the total cost of the service unless otherwise stated.

The applicable service or call-out fee and any additional labour, parts, materials or other charges will be included in your final invoice.

Where additional repairs or significant costs are identified during the visit, our technician will discuss the recommended work with you before proceeding where reasonably practicable.

7. Parts & Additional Repairs

The initial service appointment does not guarantee that the fault can be completely repaired during the first visit.

Some faults may require additional diagnostic work, replacement parts or a return visit.

Where parts need to be ordered or further work is required, Rapid Cold will advise you of the next steps and any applicable additional charges.

8. Replacement Recommendation

In some circumstances, particularly with older equipment or where major components have failed, repair may not be the most practical or economical option.

Where appropriate, Rapid Cold may provide you with an option to replace the existing system.

You are under no obligation to proceed with a replacement. However, if you accept a replacement quotation from Rapid Cold, the original $100 booking deposit will be credited towards the final replacement invoice.

9. Appointment Times

We will make reasonable efforts to attend within the scheduled appointment time or arrival window.

Service work can sometimes take longer than expected, and circumstances such as traffic, emergency jobs or unexpected technical issues may affect arrival times.

If there is a significant delay, we will make reasonable efforts to contact you.

10. Customer Responsibilities

Before the appointment, please ensure that:

• Our technician has safe and reasonable access to the property and equipment.
• Pets are appropriately secured where necessary.
• The area surrounding the equipment is reasonably clear and accessible.
• Any relevant information about the fault or previous work is provided to our technician.
• An authorised adult is available to approve work where required.

Rapid Cold reserves the right to postpone or refuse work where our technician reasonably considers the working environment unsafe.

11. Refunds

Where an appointment is cancelled with more than 24 hours’ notice and no service or attendance has occurred, the $100 booking deposit may be refunded to the original payment method.

Any applicable cancellation, attendance or other agreed charges may be deducted before a refund is processed.

Refund processing times may vary depending on the payment provider or financial institution.

12. Australian Consumer Law

Nothing in these terms and conditions is intended to exclude, restrict or modify any rights, guarantees, remedies or other protections available to you under the Australian Consumer Law or any other applicable law where those rights cannot lawfully be excluded or modified.

13. Agreement to These Terms

By completing your online booking and paying the $100 booking deposit, you confirm that you have read, understood and agreed to these Service Booking Terms & Conditions.