COVID PLAN DURING LOCKDOWN

ESTABLISHED 03/08/2020 AND TAKING EFFECT 06/08/2020 DUE TO WORKPLACE RESTRICTIONS ENFORCED BY DANIEL ANDREWS

Rapid Cold Airconditioning would like to confirm that we are still offering services across the Eastern Suburbs, however, there are many changes to how we operate.
We are an essential service and will continue to keep Victorians warm during this time by offering breakdown and emergency servicing to heating units.
During the 6 week lockdown period, we will continue to:
  • Take inquiries via phone, email, website and Facebook.
  • Handle warranty services for existing customers.
  • Offer estimates and quoting through phone or floor plans.
  • Offer technical support for existing customers.

The showroom will be closed and everyone will be working from home:

  • Our office number (98733858) will still be operation during business hours but will be diverted to a company mobile. Please wait for the call to be connected as it may take more rings than usual.
  • Personal emails and website enquiry will continue to be monitored by staff.
  • Warranty Servicing for existing customers where the unit has been installed by us will continue. Please note that this will require some organisation within the company but we endeavour to arrange a booking with our technicians either over the phone or in person.
  • We can offer changeovers as a breakdown and emergency service, however this will be limited to stock availability and delivery times.
  • Unfortunately, during this time we are unable to install units by taking on new jobs during the lockdown and are unable to order spare parts on behalf of the customer.

    Please contact Spare Parts directly for help:
    Daikin 1300 362 438
    Mitsubishi Electric 1300 651 808

Where an in person breakdown or emergency service is required:

Customers will be required to fill out a form to clarify their health status. This will need to be signed and dated and used for contact tracing if necessary. This will be required for all customers before a technician can enter your home or work around your premises.
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