Rapid Cold AC’s Plan during COVID-19

LAST UPDATED 27/05/2020

 

With COVID-19 impacting everyday life we have created a company plan to protect our staff, customers, and both their families.

 

WE ARE AN ESSENTIAL SERVICE

During COVID-19, Australians find themselves confused over what an “essential” service is and are unsure as to who they can and cannot contact.

The weather in Melbourne is unpredictable and, even in a pandemic period, you will still need heating and cooling. Particularly during isolation, working from home and schooling this winter. Heating and cooling therefore are an essential service and reverse cycle heating and cooling will help improve indoor air quality with some models built to kill viruses, bacteria, and other airborne germs and allergens.

(Rapid Cold would like to confirm that an essential service is defined under the Building Regulations 1994 and includes Air Conditioning Systems, Heating Units and Mechanical Ventilation. Therefore, our technicians and trades will continue their services.)

 

HOW TO CONTACT US

Please note the health and safety of our staff and customers is paramount.

For new enquiries please contact our Administrative staff via Email (admin@rapidcold.com.au), Phone (03 9873 3858), Contact Form, or Live Chat (accessible via Facebook or Website available during business hours).

To contact your Sales Consultant, their email or phone will be found on any Quote or Invoice sent to you. Alternatively, you may call the office and be passed through by our administrative staff.

 

QUOTING PROCESS

In-home quotes have been restricted with screening questions given to all customers.

Administration staff will be checking with Customers if you have travelled overseas or had direct contact with a confirmed or pending case before arranging any in-house services.

We ask that Customers’ stay mindful of their movements and if they suspect they could be contagious we urge them to do the right thing and postpone their in-home quote for at least 14 days.

If you do not wish to have an in-home quote, we will need the following details over the phone or via email: The bill payers’ full name, phone number, address of installation, requirements for heating and/or cooling, and pictures of the installation area or existing model.

(Please note, if you have been travelling, are feeling unwell, or have encountered an unwell person we will not attend your property under any circumstance. If our Sales Consultant believes there is a person onsite that is unwell, they are instructed to leave immediately and self-isolate for 14 days. Please, do not arrange any in-home quotes if you or a family member have COVID-19 as you will be risking our workers health and hinder them from doing their job for others. In addition, we confirm that none of our staff have been travelling, feel unwell or have encountered an unwell person.)

 

SERVICES WE ARE PROVIDING

We expect COVID-19 to have little impact on our operations. We will continue to provide you with our high standard of services and customer support.

The essential services we are still providing are:

  • Gas heating: changeovers and new installations
  • Split system: changeovers, new installations, and servicing
  • Multi-head: changeovers, new installations, and servicing
  • Reverse cycle ducted heating and cooling: changeovers, new installations, and servicing
  • Existing Customer Warranty Claims and Servicing

(Please note at this current time we are remaining open and committed to supplying these services to you. However, we are working day by day under the Governments recommendations and cannot guarantee that your booking will be upheld if circumstances change. All deposit monies will remain held by Rapid Cold and no further monies will be required until the service is completed in full. Please note that we are installers only and we do not control the delivery times or availability of stock. If circumstances around stock delivery or availability change, we will update you to reschedule or supply an alternative.)

 

INSTALLATION AND SERVICING PROCESS

We will be rotating and limiting staff members per site to comply with the self-distancing rules. This means that our workload will be stretched more than usual. Therefore, we ask Customers’ to be patient while we try to confirm dates for everyone.

We have asked all staff members to self-monitor symptoms and are prepared to self-quarantine for 14 days. We ask that Customers’ stay mindful of their movements. If you suspect you have COVID-19 we urge you to do the right thing and postpone your appointment for 14 days.

 

WHILST ONSITE

We have prepared hand-sanitiser, anti-bacterial sprays, and masks for our technicians’ personal use.

Staff will wash their hands before and after entering Customers’ houses, before eating and after going to the toilet for at least 20 seconds (or two ‘happy birthdays’).

Please do not be offended if our staff members avoid physical contact or self-distance by at least 1.5m. At this time, it is best that customers’ and staff do not shake hands and practice self-distancing measures to get the job done safely.

If a staff member suspects someone onsite is unwell, they are instructed to immediately pack up and leave site. They will then be required to self-isolate for 14 days. So, please, if you or a family member are unwell, please do not book any services. It will impact our workers health and stop them from supplying services to others.

In addition, we confirm that none of our staff have been travelling. No persons in our business is feeling unwell or have encountered an unwell person.

Please note that Rapid Cold Air Conditioning continue to track the news and follow the Government’s recommendations. All our movements will be updated on our website and customers will be notified.

 

Kind Regards,

John, Maggie, Michael, Yvonne, Graeme, Stephen, David, Kevin, and Ernesto

Rapid Cold Air Conditioning Staff

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