RAPID COLD CUSTOMER CARE

Get the Most Out of Your Air Conditioning

Simple video guides to help you use, control and care for your air conditioning system with confidence.

YOUR SYSTEM. MADE SIMPLE.

Find the guide you need

Whether you're trying to change a setting, connect your system to Wi-Fi or simply understand your controller, we've collected our most useful video guides in one place.

SPLIT SYSTEMS

Wall-Mounted Split Systems

Learn the everyday controls and settings that will help you get the best comfort from your split system.

SPLIT SYSTEM

How to Use Your Remote Controller

Learn the basic functions including heating, cooling, fan speed and temperature settings.

SETTINGS

Heating vs Cooling Mode

Understand the different operating modes and which setting to use throughout the year.

DUCTED AIR CONDITIONING

Ducted System Controls

Learn how to control temperature, airflow and zones throughout your home.

DUCTED SYSTEM

Using Your Ducted Controller

A simple guide to temperature, mode, fan and everyday operation.

ZONE CONTROL

How to Use Your Zones

Learn how to turn different areas of your home on and off for better comfort and control.

CONTROLLERS

Controller Guides

Select the controller that looks like yours and follow the video guide.

MITSUBISHI ELECTRIC

Mitsubishi Electric Controller

Learn the main functions and everyday settings of your Mitsubishi Electric controller.

DAIKIN

Daikin Controller

Learn how to operate and adjust the common settings on your Daikin controller.

AIRSMART

AirSmart Control

Learn how to control temperature and zones through your AirSmart system.

CONTROLLER

Other Controller Guide

Add another controller or system guide here.

SMART CONTROL

Wi-Fi & App Setup

Connect your air conditioning system to your phone and enjoy convenient control from anywhere.

WI-FI SETUP

Connect Your System to Wi-Fi

Follow the steps to connect your air conditioning system to your home Wi-Fi network.

MOBILE APP

Setting Up the Mobile App

Learn how to add your system and control your air conditioning from your phone.

SYSTEM CARE

Filter Cleaning & Care

Regular filter cleaning helps maintain airflow and keeps your system operating properly.

ESSENTIAL CARE

How to Clean Your Air Conditioning Filter

Follow our simple guide to safely remove, clean, dry and reinstall your air conditioning filter.

!
Always turn your air conditioning system off first.

If you're unable to safely access the filter or are unsure about any part of the process, please contact Rapid Cold rather than attempting it yourself.

QUICK HELP

Something Not Quite Right?

Before booking a service, these simple checks may help.

01

Not Cooling?

Check that the system is set to COOL mode and the temperature is set below the current room temperature.

02

Not Heating?

Check that HEAT mode is selected. Remember that heating may take a few minutes before warm air begins to flow.

03

Weak Airflow?

Check your air filter first. A dirty filter can restrict airflow through the system.

WE'RE HERE TO HELP

Still Need a Hand?

If you can't find the answer you're looking for, our Rapid Cold team is here to help with your air conditioning system.